Reference

Privacy Guide: What We Track and What You Control

We handle your account information, bKash and Nagad transaction logs, device details and session records. This page walks through what we collect when you browse the lobby or move funds, how long we keep it, and where you control access.

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BDJackpot Privacy Guide: What We Track and What You Control
BDJackpot What Information BDJackpot Collects and Why

What Information BDJackpot Collects and Why

When you create an account we log your phone number, the wallet you link (bKash, Nagad, Rocket or Upay), and device fingerprint so sessions stay secure. Every deposit and withdrawal writes a timestamped record with the amount, method and transaction ID your wallet provider issues. We track which lobby sections you open, which live tables or slot titles you launch, and how

long each session runs so we can tune load times and spot irregular patterns. IP address, browser type and screen size help us route traffic and adapt the layout for Dhaka or Chittagong connections. We do not read your wallet PIN, store your full card number if you use bank transfer, or log chat messages outside the support ticket system.

SECURE HANDLING

How We Protect Your Information

Encrypted Storage

Account credentials, wallet links and transaction logs sit behind AES-256 encryption at rest. Database queries run over TLS and access is logged with two-factor approval required for admin panels.

Third-Party Limits

Payment processors see only the transaction amount, your wallet number and a masked account ID. Game studios receive session tokens but never your phone number, real name or deposit history.

Retention Policy

Login and session records stay for ninety days, payment logs for five years to meet financial rules, and deleted account data is purged within thirty days unless a legal hold applies.

Audit Trail

Every admin action that touches user data writes an immutable log entry with timestamp, operator ID and reason code. Our security partner reviews these monthly and flags anomalies for investigation.

PRIVACY HELP

Privacy Questions and Data Requests

Team online

View Your Data

Open account settings and tap Privacy Centre to see every record we hold: login timestamps, payment history, device list and session logs. Download a copy as JSON or request deletion where local law permits.

Update Preferences

Control which notifications reach you, whether we track lobby behaviour for recommendations, and if support can see your session replay. Changes apply within seconds and sync across mobile and desktop.

Contact Privacy Team

Email our data officer with erasure or correction requests. Include your registered phone number and a brief note. We respond within three business days and confirm action once complete.

Common Privacy and Data Terms Explained

01
What does data controller mean?

The entity that decides why and how personal information is collected. BDJackpot acts as controller for account and payment records; you control whether we use session data for recommendations.

02
What is a data subject access request?

Your right to ask for a copy of every record we hold about you, in machine-readable format. Submit the request through account settings or email our data officer directly.

03
How does device fingerprinting work?

We hash your browser type, screen resolution, installed fonts and timezone into a unique string. It helps detect account takeover attempts without storing identifiable hardware serial numbers.

04
What is session replay?

A recording of clicks, scrolls and page transitions used to debug errors. Wallet PINs and passwords are masked; you can disable replay in privacy settings if you prefer.

05
What does data portability cover?

The ability to download your account history, deposit records, game session logs and preference settings in JSON or CSV format, ready to import elsewhere if you switch platforms.

06
How long is personal data retained?

Session logs ninety days, marketing preferences until you opt out, payment records five years for compliance, and deleted account data purged within thirty days unless frozen by legal process.

Privacy Guide Questions from Bangladesh Players

We ask for your mobile number, preferred wallet (bKash, Nagad, Rocket or Upay), and date of birth. Device fingerprint and IP address are logged automatically to keep sessions secure across mobile and desktop.

Yes. Open account settings and tap Privacy Centre to view login history, payment logs, device list, session durations and lobby activity. Download the full report as JSON or CSV anytime.

Payment processors see your wallet number and transaction amount to clear deposits. Game studios receive a session token and bet amounts but never your phone number, real name or withdrawal history.

Go to account settings, tap Privacy Preferences, and toggle off lobby behaviour tracking. Game studios still log your session for their own compliance, but we will not use that data for recommendations.

Payment records stay for five years under financial regulation; everything else is purged within thirty days. You receive a confirmation email once erasure completes, and login attempts return an account-not-found error.

Transaction logs are encrypted at rest with AES-256, stored in separate database clusters, and accessible only to finance and compliance teams via two-factor authentication. Wallet PINs never reach our servers.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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